Automotive infotainment systems are getting smarter, so why are basic functions still so hard to use?

Basic functions such as playing audio from multiple sources, setting a navigation destination, and pairing Bluetooth as still causing customers’ headaches, as a recent white paper from GfKs user experience team discovered. An even more concerning finding is the comparison with a similar white paper from three years ago, that highlighted exactly the same issues with previous generation systems.

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The industry should pay more attention to the work of GENIVI and AGL as they are focused on these “basics” and collaborate among companies for the greater good.

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